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Two-Factor Authentication
Two-factor authentication (2FA) is an additional layer of security that requires users to verify themselves using a second factor after entering a username and password. As part of Sprout Social Influencer Marketing's effort to be an industry leader in data security, users are able to choose between two methods of 2FA; SMS (text message) or an authenticator app.
On Sprout Social Influencer Marketing, knowledge of the password counts as one factor. The second factor is either a code sent through text or a code generated by a mobile device.
How does 2FA work in Sprout Social Influencer Marketing?
Upon logging into Sprout Social Influencer Marketing, users are asked for a second authentication factor. There are currently two methods of 2FA on Sprout Social Influencer Marketing:
Text Message: A one-time token sent live to your verified phone number.
Authenticator App: Time-based one-time passwords (OTPs) generated by an application on your mobile phone.
Both methods use short, unique 6-digit codes that are valid for a short period of time.
How to Setup 2FA
All Sprout Social Influencer Marketing users, Creators, and Collaborators can configure 2FA for their accounts. To do so, head to User Settings, then select "Security".
- Sprout Social Influencer Marketing Tip -
Sprout Social Influencer Marketing Admins are able to require that 2FA is mandatory for the whole organization. Sprout Social Influencer Marketing Admins are able to learn more here.
Step 1:
Select the User Icon then "User Settings".
Step 2:
Select "Security"
Step 3:
Enter your Sprout Social Influencer Marketing password.
Step 4:
Select "Enable two-factor authentication"
Step 5:
Select a 2FA method:
Set up 2FA via Text
Step 6:
Verify a phone number, including the country code. Please note, only valid phone numbers are allowed.
Step 7:
A text message sent to that phone number will contain a code.
Step 8:
Type the code into Sprout Social Influencer Marketing.
Step 9:
Copy or download the recovery codes.
Please note, there are 8 recovery codes, each code can only be used once. It is important to download or copy these codes and store them in a safe place.
- Sprout Social Influencer Marketing Tip -
🌍 SMS texts sent through this 2FA method are automatically localized and translated by our SMS API provider based on the country code selected in step 6.
Setup 2FA via Authenticator App
Before 2FA is set up using an authenticator app, users need to have a smartphone with a two-factor app that supports OTP tokens. Examples include:
Google Authenticator (Android and iOS)
Microsoft Authenticator (Android and iOS)
OTP Auth (iOS)
Step 7:
After downloading the authentication app of choice, select "Continue".
Step 8:
Open the mobile app and use the phone camera to scan the QR code on Sprout Social Influencer Marketing.
Alternatively, type in the secret code from under the QR code into the app.
This action populates a 6 digit code in the authenticator app.
Step 9:
Type 6-digit code from the mobile app and type it into Sprout Social Influencer Marketing.
Step 10:
Copy or download the recovery codes.
Please note, there are 8 recovery codes, each code can only be used once. It is important to download or copy these codes and store them in a safe place.
2FA in Action
After typing your password, the user is requested to provide a code delivered using a second factor: SMS text or authenticate through an app.
If there is no access to the mobile device with the authenticator app or phone number that is set up in Sprout Social Influencer Marketing, one of the recovery codes can also be used instead.
